SKILLS CRITICAL TO SATIFYING INTERPERSONAL RELATIONSHIPS

These guidelines enable you to decide what communication skills to use in any situation in which you find yourself 


1:  LISTENING SKILLS

These methods enable a person to really understand what another person is saying they include new ways or responding so that the other person feels his problems and feelings have been understood.

When these methods are used appropriately, the other person often solves his problems without becoming dependent on the other.

2:  ASSERRTION SKILLS

These verbal and nonverbal behaviors enable you to maintain respect satisfy your needs and defend your rights without dominating manipulating abusing or controlling others. 

3:  CONFLICT RESOLUTION SKILLS

These abilities enable you to deal with the emotional turbulence that typically accompanies conflict abilities that are likely to foster close relationships when the strife is over.

4:  COLLABORATIVE PROBLEM SOLVING SKILLS

These constitute a way of resolving conflicting needs that satisfies all parties it is a way of solving problems so they stay soft.